Refund & Returns Policy

You may cancel your order for a full refund before it has been processed and dispatched.

If you wish to cancel your order, please contact us as soon as possible at info@terroirchocolate.co.uk, quoting your order number.

Once an order has been processed and dispatched, it can no longer be cancelled due to the perishable nature of our products.

Different cancellation conditions may apply to pre-order or personalised products. Where applicable, these will be stated on the relevant product page.

Our chocolates are freshly made and perishable. For this reason, we are unable to accept returns or provide refunds simply because you have changed your mind once your order has been processed and dispatched.

Perishable goods are exempt from the usual 14-day cancellation right under the Consumer Contracts Regulations 2013.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

f your order arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible at info@terroirchocolate.co.uk.

To help us resolve the issue quickly, please include:

• Your order number

• A description of the problem

• Clear photographs of the product and packaging, where applicable

Depending on the circumstances, we may offer a replacement or refund.

Chocolate is naturally sensitive to heat. We take great care when preparing and packing orders to minimise the risk of heat damage during transit.

During warmer weather, we may delay dispatch where we believe temperatures could compromise the quality of your chocolates.

Please follow any warm-weather delivery or storage recommendations provided on our website.

If there is a problem with your chocolates when they arrive, please contact us and we will assess the circumstances individually.

Please check your delivery details carefully before completing your order.

If an incorrect or incomplete address has been provided, please contact us as soon as possible. We will always try to amend the address if your order has not yet been processed and dispatched.

We cannot guarantee a replacement or refund where an order is lost, delayed or returned to us as a result of incorrect delivery information supplied at checkout.

Where a refund is approved, it will be issued to your original payment method.

Please allow up to 14 working days for the funds to appear in your account, depending on your bank or card provider.

Your statutory rights are not affected by this policy.

If you have any questions or there is a problem with your order, please contact us at info@terroirchocolate.co.uk.

We’ll be happy to help.