FAQs

Yes, we ship internationally depending on the region and customs laws for your location. Please contact us for more information at info@terroirchocolate.co.uk

We aim to ship your chocolates within 2 business days of receiving your order; however, orders may take 48-96 hours to ship depending on time of year. Please note, during peak holiday seasons shipping may be delayed based on the volume of orders we receive. We make every effort to ship orders promptly. Transit time does not include order process time.

Currently, our checkout only supports single addresses for shipping at checkout. To ship to multiple addresses, you will need to place multiple orders.

If a big number of different addresses are needed, please send us an email at info@terroirartisanchocolate.com and we can send you an invoice instead of placing an order online.

You’ll receive an email confirmations when your order is placed and when it ships. The tracking number will be included in the shipping confirmation email.

As a general rule, we do not accept returns/offer refunds on our products. If you have any questions, please send us an email with your name, order number, the date of your order and photos to info@terroirchocolate.co.uk. We will contact you promptly. Our goal is to make your experience with us the absolute best. For more information please visit our page of Refunds Policy.

Yes, absolutely! You can choose your favourite flavours. Simply head to our “Create Your Own Box” section and select the flavours you’d like.

We recommend enjoying our products within 2 weeks of receiving them for ultimate freshness. The box contains a best before date.

Store in a cool, dry place, at constant temperature ideally between 16-18C, out of direct sunlight.

You can find allergens in each of the products.

If you’re looking for allergy related questions, try our ingredients & allergens page.

We will not include any information about price or customer details. Be sure to include a gift message if you're not handing these directly to your recipient. For gifts, please check they'll be home to receive the package in order to enjoy the products at their peak freshness.

If it's changing a recipient name or adding a message, we'll do our best to make that happen, as long as it gives us some time before the Ship Out moment. Email us at info@terroirchocolate.co.uk. Once the order is packed and ready to be picked up from our facility, you will not be able to make any changes. We cannot offer any exchanges or returns since our products are perishable.

Please check out cancellation policy page.

Once your order has been processed or shipped, cancellation is no longer possible.

For pre-order items, please note we charge a cancellation fee:

• 25% of the order value if cancelled up to 2 weeks before the dispatch date.

• 50% of the order value if cancelled less than 2 weeks before the dispatch date.

• 100% of the order value if cancelled within 7 days of the dispatch date.

To request a cancellation, please contact us at info@terroirchocolate.co.uk with your order details.

You can write down on the notes the date you would like us to dispatch your order.

Yes. We have no minimum amounts for wholesale ordering. To ask for pricing write to info@terroirchocolate.co.uk and let us know which product, quantity and how often you would like to receive your products.

For special events, tastings, or corporate gifting, email info@terroirchocolate.co.uk and share your vision. We’ll craft a bespoke proposal to suit your brief, budget and timeline.

No. If you’d like to receive the “In Stock” items sooner, please place a separate order for them.

Yes, you can purchase pre-order items with different dispatch dates. However, please note that all items in the same order will be shipped together, once the final product is released.

If you’d like to receive items as soon as they’re available, please place separate orders.

If an “Almost Perfect” item is purchased together with a pre-order product and its best-before date expires before dispatch, that item will be cancelled and refunded, or shipped separately for an additional postage fee.

Please note: if the remaining order total (after the refund or separation) falls below £60, a standard shipping fee will apply.

Yes. While Royal Mail aims to deliver the next working day by 1 pm, some areas - listed below - are exceptions to the Next Day Guaranteed service.

Please note that our standard processing time is up to 2 business days before dispatch.

If you need your order urgently, please email us at info@terroirchocolate.co.uk, and we’ll do our best to accommodate your request.

Royal Mail delivers by 5:30pm the next working day in the following post code areas:

AB30–39, 41–45, 51–56 HS1, 3–9 IV21–28, 40–49, 51–56 KA27, 28 KW1–3, 5–15 KW16 Stromness Town only PA20 (0 & 9), 28–38, 41–49, 76, 77 PH15, 17–26, 31–40, 49, 50 ZE1

Royal Mail delivers within 2 working days by 5:30pm to:

HS2 IM, JE PA60–75, 78 ZE2, 3

Royal Mail delivers within 3 working days by 5:30pm to:

KW16 (non-Town) KW17 PH30, 41–44

We can't guarantee Saturday delivery to Isle of Man, Jersey, Herm, Sark and Alderney.