Privacy & Cookie Policy

This website is operated by Terroir Artisanal Chocolates Ltd, which is the data controller responsible for your personal information.

Registered Address:
Terroir Artisanal Chocolates Ltd
Unit 2, The Old Coaching House
43 North Bar Within
Beverley
HU17 8DG
United Kingdom

Company Number: 16218733
Registered in England and Wales

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Email: info@terroirchocolate.co.uk

If you have any questions about this Privacy & Cookie Policy or how we use your personal information, please contact us using the email address above.

Depending on how you interact with us, we may collect:

• Your name

• Billing and delivery address

• Email address

• Telephone number

• Order and purchase history

• Account information

• Details of your communications with us

• Gift recipient information that you provide to us

• Payment and transaction information

• IP address

• Device and browser information

• Information about how you use our website

• Cookie and similar technology information

• Marketing and communication preferences

Payment information is processed securely by our payment providers. We do not store your complete payment card details.

We collect personal information directly from you when you:

• Place an order

• Create an account

• Contact us

• Subscribe to our newsletter or marketing communications

• Complete a form on our website

• Participate in a promotion or offer

• Otherwise provide information to us

We may also collect certain technical information automatically when you use our website through cookies and similar technologies.

In some circumstances, we may receive information from third parties involved in providing our services, such as payment providers and delivery companies.

We may use your personal information to:

• Process, prepare and deliver your orders

• Process payments and refunds

• Manage your customer account

• Communicate with you about your order

• Respond to questions, requests or complaints

• Provide customer service

• Prevent fraud and protect our website and business

• Maintain appropriate business and financial records

• Improve our website, products and customer experience

• Understand how customers use our website

• Send marketing communications where permitted

• Comply with our legal and regulatory obligations

We will only use your personal information where we have a lawful basis for doing so.

Depending on the circumstances, we process your personal information on one or more of the following lawful bases:

• Contract – where processing is necessary to fulfil your order or take steps requested by you before entering into a contract.

• Legal Obligation – where we need to process or retain information to comply with legal, tax, accounting or regulatory obligations.

• Legitimate Interests – where processing is reasonably necessary for our legitimate business interests, such as protecting our business against fraud, maintaining website security, improving our services and providing effective customer service, provided those interests are not overridden by your rights and interests.

• Consent – where you have given us permission to use your information for a particular purpose, such as certain marketing communications or cookies and similar technologies that require consent.

Where we rely on consent, you may withdraw your consent at any time.

If you have chosen to receive marketing communications from us, we may use your contact information to send you news, product launches, seasonal collections, offers and other updates from Terroir Artisanal Chocolates.

You can unsubscribe at any time by clicking the unsubscribe link included in our marketing emails or by contacting us at info@terroirchocolate.co.uk.

Unsubscribing from marketing communications will not affect essential service communications relating to an order you have placed.

Cookies are small files or pieces of information stored on or accessed from your device when you visit a website.

Cookies and similar technologies can help a website function correctly, remember your preferences, understand how visitors use the website and, where applicable and permitted, provide personalised content or advertising.

Similar technologies may include pixels, tags, scripts, local storage and other technologies that store information on or access information from your device.

We may use cookies and similar technologies for the following purposes:

Essential Cookies

These technologies are necessary for our website and online shop to operate correctly.

They may be used for functions such as website security, shopping baskets, checkout, account login, payment processing and remembering privacy choices.

Where the law allows these technologies to be used without consent, they may operate automatically when you use our website.

Functional Cookies

These technologies help provide additional functionality and remember choices or preferences that can improve your experience on our website.

Where consent is required, these technologies will only be used after you have made the relevant choice through our cookie controls.

Analytics Cookies

These technologies help us understand how visitors interact with our website, such as which pages are visited and how the website is used. This information helps us understand and improve the performance and customer experience of our website.

Where consent is required, analytics technologies will only be used after you have given the appropriate consent.

Marketing & Advertising Cookies

Where used, these technologies may help us measure the effectiveness of our marketing, understand interactions with advertising or provide advertising that is more relevant to visitors.

Where consent is required, these technologies will not be used for these purposes unless you have given the appropriate consent.

Our website is hosted and operated using Wix, which uses cookies and similar technologies to provide essential website functionality, security and performance.

Some features or services available through our website may also be provided by third-party service providers. Where these services use cookies or similar technologies, we will provide appropriate information and obtain consent where required.

The specific cookies and technologies currently used on our website can be viewed and managed through our cookie settings.

When you first visit our website, you may be presented with cookie choices allowing you to manage technologies that require your consent.

You can choose whether to accept or reject non-essential cookies and, where available, manage your preferences by category.

You can change or withdraw your consent at any time using the cookie settings or preference controls available on our website.

Withdrawing consent will not affect the lawfulness of any processing that took place before your consent was withdrawn.

You can also control cookies through your browser settings. However, blocking certain essential technologies may affect the functionality of our website, including features such as your shopping basket, account or checkout.

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The length of time a cookie or similar technology remains active varies according to its purpose.

Some are session technologies, which expire when you close your browser.

Others are persistent technologies, which remain for a defined period or until they are deleted.

We aim to ensure that cookies and similar technologies are retained for no longer than reasonably necessary for their intended purpose.

Information about the duration of the specific cookies and technologies currently used on our website is available through our cookie information and preference controls.

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To operate our website, process orders and provide our services, we use trusted third-party service providers.

These may include:

• Website and e-commerce providers

• Payment processors

• Delivery and courier companies

• Email and marketing service providers

• IT and technical service providers

• Professional advisers, where necessary

• Government authorities or regulators where required by law

We only share personal information where necessary for these services or where required by law.

We do not sell your personal information.

Some of our service providers may process or store personal information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure that your personal information is protected in accordance with UK data protection law.

We only keep personal information for as long as reasonably necessary for the purpose for which it was collected, including to meet legal, accounting and tax requirements.

The period for which we retain information will depend on the type of information and why we hold it.

Information relating to purchases and financial transactions may need to be retained for longer periods to comply with tax and accounting obligations.

Marketing information will be retained until you unsubscribe, withdraw your consent where applicable, or we determine that it is no longer necessary to retain it.

When personal information is no longer required, we will securely delete or anonymise it where appropriate.

We take appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, loss or misuse.

Although we take reasonable precautions to protect your information, no internet-based system can be guaranteed to be completely secure.

Depending on the circumstances, UK data protection law gives you rights in relation to your personal information, including the right to:

• Request access to the personal information we hold about you

• Ask us to correct inaccurate or incomplete information

• Ask us to delete your personal information in certain circumstances

• Ask us to restrict the way we use your information in certain circumstances

• Object to certain types of processing

• Request the transfer of certain information to you or another organisation where applicable

• Withdraw your consent at any time where we rely on consent

Not all rights apply in every circumstance.

To exercise any of these rights, please contact us at info@terroirchocolate.co.uk.

We may need to verify your identity before completing your request.

If you have concerns about how we use your personal information, please contact us at info@terroirchocolate.co.uk and we will do our best to resolve the issue.

We may update this Privacy & Cookie Policy from time to time to reflect changes to our website, services, business practices or legal requirements.

The latest version will always be published on this page, with the date of the most recent update shown at the top.

If you have any questions about this Privacy & Cookie Policy or how we use your personal information, please contact:
Terroir Artisanal Chocolates Ltd
Unit 2, The Old Coaching House
43 North Bar Within
Beverley
HU17 8DG
United Kingdom
Email: info@terroirchocolate.co.uk
Company Number: 16218733
Registered in England and Wales